"We made the change from Brightidea to Ideawake because of Ideawake's ease of use, superior strategic support, and their teams flexibility in designing a plan that met Nelnet's specific needs."
Director of Innovation at Nelnet
According to Capterra, reviewers found Ideawake easier to use with superior customer service and providing an overall better value for money.
| Ideawake | Brightidea | |
|---|---|---|
| Overall | 4.7 | 4.4 |
| Ease of Use | 4.6 | 4.3 |
| Customer Service | 4.8 | 4.6 |
| Features | 4.6 | 4.1 |
| Value for Money | 4.6 | 4.2 |
According to G2, reviewers found Ideawake easier to use, setup, and administer. Reviewers also preferred doing business with Ideawake overall.
| Ideawake | Brightidea | |
|---|---|---|
| Meets Requirements | 8.9 | 8.7 |
| Ease of Use | 9.0 | 8.6 |
| Ease of Setup | 8.6 | 7.5 |
| Ease of Admin | 8.6 | 7.9 |
| Quality of Support | 9.5 | 9.5 |
| Good Partner in Doing Business | 9.7 | 9.6 |
| Product Direction (% Positive) | 10.0 | 9.4 |
The main reason that organizations make the change from Brightidea to Ideawake is because of Ideawake's ease of use for both end users and administrators. The result of working with Ideawake is faster onboarding, a shorter timeline from kickoff to launch, and a much easier solution to onboard new administrators onto as the use cases and applications of Ideawake expand within your organization.
Instead of just providing you with a tool to manage ideas, Ideawake comes built in as an overall system that helps your organization achieve 50% - 70% active participation rates and incorporates the change management needed to test and implement more ideas. At Ideawake we believe tools are great, but without the knowledge and expertise to implement and manage that tool effectively, it's useless.
Brightidea's pricing model is designed based on an "app" infrastructure, which requires you to subscribe to individual apps that only give you access to limited functionality. As you learn what functionality you need post-launch, it may be included in Brightidea but require a new subscription in order to access it. With Ideawake, you get access to all of our functionality within one subscription, making budgeting more predictable and flexible as needs change.
Based on over 1,000 interviews from innovation leaders, we identified fundamental shortcomings in how idea management systems were designed that made the programs difficult to manage at scale. We took that feedback and rewrote Ideawake from the ground up in 2020 as a CRM to manage innovation instead of a challenge management system. The result is a platform that makes it easier and more intuitive to manage your platform as it scales.
USE CASES AND APPLICATIONS