The ROI of Costco’s Employee Suggestion Program
Since its founding, Costco has always had a focus of putting their employees first. A data point that proves this isn’t just a leadership talking point can be seen in Costco’s turnover rates. For employees who have worked at the company for more than one year, the annual turnover rate is below 6% compared to the retail industry average of over 60% in 2021. According to their CEO, one reason that Costco